Terms of Service

Welcome to Floor Mart. By using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order or engaging with our platform.

General Terms

  1. Acceptance of Terms
    By accessing and using our website, you acknowledge that you have read, understood, and agree to abide by these Terms of Service.

  2. Modifications to Terms
    Floor Mart reserves the right to update or modify these Terms at any time without prior notice. Continued use of the site constitutes acceptance of the updated terms.

  3. Eligibility
    Customers must be at least 18 years old and capable of entering into legally binding agreements.

Product Information

  1. Accuracy of Information
    While we strive to provide accurate product descriptions and images, variations may occur due to lighting, dye lots, or material production. Such variations do not constitute defects.

  2. Product Availability
    All products are subject to availability. In the event an item is unavailable, customers will be notified with options to cancel or wait for restocking.

  3. Pricing
    All prices are listed in Canadian Dollars (CAD) and are subject to change without notice. Floor Mart is not responsible for pricing errors but will notify customers of any discrepancies before processing an order.

Orders and Payments

  1. Order Acceptance
    Floor Mart reserves the right to refuse or cancel any order at our discretion.
  2. Full Box Quantities
    Most products must be ordered in full box quantities. Orders below full box requirements may require adjustments, and customers will be contacted if necessary.
  3. Payments
    All orders must be paid in full at the time of purchase. Accepted payment methods will be displayed during checkout.

Shipping and Delivery

  1. Shipping Policy
    By placing an order, customers agree to Floor Mart's Shipping Policy.
  2. Delivery Conditions
    Products will be delivered to the driveway or nearest accessible door. Customers are responsible for ensuring someone is available to receive the order, or additional fees for re-delivery may apply.
  3. Damage Reporting
    Any damages must be noted on the delivery driver’s form at the time of delivery. Claims must be reported to info@floormart.ca within 24 hours of delivery.

Returns and Refunds

  1. Non-Returnable Products
    All sales are final. Returns are not accepted unless products are defective or misdelivered.
  2. Refunds
    Refunds for backordered or unavailable items will be issued promptly upon confirmation of cancellation. For more information, see our Return Policy.

Customer Responsibilities

  1. Review of Policies
    Customers agree to review and adhere to all Floor Mart policies, including Shipping and Return Policies, before completing a purchase.
  2. Accurate Information
    Customers are responsible for providing accurate information, including shipping addresses and contact details.

Limitation of Liability

Floor Mart is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services, including delays, damage, or loss of use.

Governing Law

These Terms of Service are governed by the laws of Ontario, Canada. Any disputes arising under these terms will be resolved in the courts of Ontario.

Contact Us

If you have any questions about these Terms of Service, please contact us at info@floormart.ca.

By using our website or completing a purchase, you confirm your agreement to these Terms of Service.