Shipping Policy

At Floor Mart, we are committed to providing a smooth and reliable shipping experience for all our customers in Ontario. Please review our shipping policy below to understand how we handle deliveries, timelines, and more.

Shipping Regions

  • We currently ship to locations within Canada only.

Shipping Methods

  • Orders are shipped via freight delivery services.
  • For houses: Items will be left on the driveway or in the garage if accessible. If the driveway is not accessible, items will be left at the end of the driveway.
  • For apartments: Items will be delivered to the nearest accessible door.

Delivery Timelines

  • We aim to deliver orders within 7–10 business days.
  • Please note: Delivery times may vary as materials are sourced from across North America.
  • Expedited or rush shipping may be available upon request; customers must contact us directly to arrange this.
  • Customers will receive an email notification if any delays occur.

Pickup Option

  • Local pickup is available in London, Ontario.
  • Customers interested in pickup must contact us before placing their order to arrange details.

Order Handling

  • Shipping costs are tiered based on your location and the size of your order.
  • We strive to ship orders complete. Partial shipments can be requested by the customer but may incur additional shipping charges.

Backorders

  • If a product is unavailable at the time of order, customers will be notified and given the option to:
    1. Wait for the item to become available.
    2. Cancel the order for a full refund.

Delivery Notifications

  • Customers will receive an ETA for their shipment.
  • A phone call will be made to confirm delivery dates and times.

Damaged Products

  • Upon delivery, any damages must be noted on the driver’s delivery slip.
  • Claims for damaged materials must be reported to us within 24 hours of delivery.
  • If damages are not recorded on the delivery slip, claims may not be honored.

Non-Returnable Items

  • All items are non-returnable due to the nature of product transfers and specialty orders.
  • Please ensure you review product details and consider ordering samples before making a purchase.